Terms of service

Terms of Service

Last updated: 26 October 2026

These Terms of Service govern your use of penroseskin.com (the “Site”) and any purchase you make from Penrose Skin through the Site or the Shop app.

By accessing the Site or placing an Order, you agree to these Terms of Service.

For purposes of these Terms:

  • “Order” means any purchase from us through the Site or Shop app, including each Subscription renewal.

  • “Subscription” means a recurring purchase arrangement that continues until cancelled.

  • “Household” means everyone at one delivery address and anyone using the same email address, phone number or payment card.

  • “Business days” means Monday to Friday, excluding US public holidays.

  • “We”, “us” and “our” mean Penrose Skin Inc.

Our Refund Policy, Shipping Policy, Cancellation Policy and Privacy Policy form part of these Terms.

Important for US customers: Section 20 contains an individual arbitration agreement and class-action and jury-trial waivers, unless you opt out as described in that section.

1. About Penrose Skin

Every Order, including Subscription renewals and Orders delivered outside the United States, is sold by:

Penrose Skin Inc
312 W 2nd St, Unit #A2299
Casper, WY 82601
United States

Trading as Penrose Skin.

Customer support email:

contact@penroseskin.store

2. Eligibility

You must be at least 18 years old to place an Order.

You must provide accurate, complete and current information when ordering, including your billing, payment and delivery information.

We deliver only to countries listed in our Shipping Policy.

3. Product Information and Safety

Our products are cosmetics and are not medicines.

They are not intended to diagnose, treat, cure or prevent any disease, and information on our Site is not intended to replace professional medical advice.

Patch Testing

We recommend testing a new product or scent on a small area of your inner arm for approximately 24 hours before wider use.

Stop using the product if irritation or another unwanted reaction occurs.

If you have allergies, an existing skin condition, are pregnant or have concerns about using a product, consider seeking advice from an appropriate healthcare professional before use.

Allergens

Our products may contain fragrance and ingredients such as shea butter, which is derived from a nut.

Always review the product label before use.

Product Labels

The product label contains the final information regarding:

  • ingredients;

  • usage directions;

  • warnings; and

  • other product-specific instructions.

Product colours and appearance may vary slightly from what you see on your screen.

“Inspired By” Fragrances

Any third-party fragrance names used to describe or compare a scent belong to their respective owners.

Those companies are not affiliated with Penrose Skin and do not manufacture, sponsor or endorse our products.

Individual Results

Individual experiences and results may vary.

If you experience a skin reaction, stop using the product and seek medical advice where appropriate.

You may also email contact@penroseskin.store with “Skin reaction” in the subject line.

4. Orders and Contract Formation

An Order confirmation email confirms that we have received your Order. It does not necessarily mean that we have accepted it.

For a one-time Order, a contract between you and Penrose Skin is formed when we ship the Order.

For a Subscription, the Subscription contract is formed when we ship your first Order. Each subsequent renewal is treated as a delivery under that Subscription rather than a separate Subscription agreement.

Before an Order ships, we may refuse, limit or cancel it for legitimate reasons, including:

  • pricing errors;

  • product information errors;

  • lack of stock;

  • suspected fraud;

  • suspected abuse of offers;

  • suspected unauthorised resale; or

  • Order limits, including household limits.

If we cancel an Order after payment has been taken, we will refund the amount paid for the cancelled items.

5. Prices and Availability

You pay the price shown at checkout when you place your Order.

Prices, promotions and product availability may change at any time, but changes will not affect an Order that has already been paid for.

We reserve the right to correct pricing, product information or other errors on the Site.

6. Payments

We accept the payment methods displayed at checkout, including eligible digital wallets and buy-now-pay-later services such as Klarna where available.

We do not accept PayPal unless it is specifically displayed as an available payment method at checkout.

You confirm that you are authorised to use the payment method provided.

If you allow another person to use your payment method and they place an Order with your permission, that Order will be treated as authorised by you.

Taxes

US sales tax may be added where required.

UK prices may be displayed before VAT, with applicable VAT added at checkout.

Your bank or payment provider may charge additional fees, such as currency-conversion or foreign-transaction fees. Penrose Skin does not control or refund those fees.

Updated Card Details

Replacing or receiving a new payment card does not automatically cancel a Subscription.

Your card issuer or payment provider may provide updated payment credentials to our payment processor where permitted.

7. Chargebacks and Payment Disputes

We encourage you to contact us before disputing a charge with your bank or card issuer so that we have an opportunity to resolve the issue.

If you initiate a payment dispute or chargeback:

  • we may cancel your Subscription;

  • we may provide relevant Order, delivery, communication and transaction records to your bank or payment provider; and

  • we will not issue a separate refund for the same charge while the dispute remains open.

If a payment for an Order that you legitimately placed and received is reversed, we may seek recovery of that amount where permitted by law.

Nothing in these Terms prevents you from exercising any legal right to dispute a payment.

8. Subscriptions

Certain Penrose Skin products are offered through recurring Subscriptions.

Before you complete checkout, we display information about the Subscription, including:

  • what is included;

  • the renewal price;

  • how frequently it renews; and

  • how to cancel.

By completing a Subscription checkout, you agree to recurring charges according to the schedule displayed at checkout until you cancel.

Subscriptions usually renew every 4 weeks, unless a different frequency is shown when you subscribe.

We send a reminder approximately 4 days before each renewal charge.

Where available, customers who prefer a one-time purchase may use the purchasing options shown on the Site or through the Shop app.

9. Cancelling a Subscription

You can cancel your Subscription online through the customer portal using the “Manage subscription” option on the Site.

Cancellation through the customer portal is effective when completed and will prevent a future renewal if completed before that renewal is charged.

You may also request cancellation by emailing:

contact@penroseskin.store

For cancellation by email to be guaranteed to stop your next renewal, your email must reach us at least 7 business days before the renewal date.

If your cancellation request is received too late, we can guarantee cancellation only for future renewals.

A renewal that has already been charged is not automatically refundable simply because you no longer want it.

Any applicable exceptions are described in our Refund Policy.

Our Cancellation Policy contains the full Subscription cancellation rules.

10. 30-Day Guarantee and Refunds

Your first eligible Order is covered by our 30-Day Guarantee, once per household, subject to the requirements in our Refund Policy.

The Guarantee does not generally apply to:

  • Subscription renewals;

  • later Orders;

  • repeat Guarantee claims by the same household; or

  • products purchased from another seller or marketplace, including Amazon.

An approved claim under the Guarantee cancels your Subscription from the date the claim reaches us.

It does not automatically refund or cancel a renewal that was already charged before your claim reached us.

The Guarantee is provided in addition to any statutory consumer rights you may have.

11. Shipping and Delivery

Shipping rates, delivery estimates, import-duty information and rules relating to delayed, lost or missing parcels are described in our Shipping Policy.

Delivery times are estimates unless applicable law requires otherwise.

Risk of Loss

Your Order remains at our risk until it is delivered according to the rules below.

For Orders delivered to the UK or EU, delivery occurs when the goods come into the physical possession of:

  • you;

  • another person you have nominated;

  • a safe place you selected; or

  • a neighbour you selected.

For other destinations, the carrier's confirmation that the parcel was delivered to the delivery address you provided generally counts as delivery, subject to applicable law and our Shipping Policy.

12. Promotions, Discount Codes and Offers

Unless an offer says otherwise:

  • only one promotional code may be used per Order;

  • promotional offers have no cash value;

  • promotional benefits cannot be sold or transferred;

  • offers apply only according to their stated conditions;

  • promotions may be limited to one per household; and

  • promotions are void if obtained through misuse, fraud or manipulation.

We may change or end a promotion at any time, but this will not change an Order already placed under the valid promotion.

Free Gifts and Free Products

Free gifts and promotional free jars may be limited to first Orders and are available while stocks last.

Store Credit and Gift Cards

Store credit and gift cards:

  • may be used only on the Site;

  • have no cash value except where required by law; and

  • expire only where an expiry date is disclosed and permitted by law.

If free promotional store credit was awarded with an Order and that Order is later cancelled, returned or refunded under the Guarantee, we may remove that promotional credit.

If the credit has already been used, the amount used may be deducted from the applicable refund where permitted.

Giveaways

Giveaways may have separate terms stated on the relevant giveaway page, post or promotion.

13. Reviews, Photos and User-Generated Content

If you send or submit a review, photograph or video to Penrose Skin, you confirm that:

  • the content reflects your genuine experience;

  • you own or have permission to use the content;

  • you have the right to share it with us; and

  • anyone identifiable in the content has agreed to its use.

You retain ownership of your content.

By submitting it, you give Penrose Skin a worldwide, royalty-free licence to display and share it on:

  • our Site;

  • our emails; and

  • our social media accounts,

for as long as it remains published.

We will use submitted content in paid advertising only with appropriate permission.

You may ask us to remove your submitted content.

We may also remove content that is:

  • unlawful;

  • abusive;

  • misleading;

  • unrelated to the product;

  • revealing personal information; or

  • making inappropriate medical claims.

To report a copyright issue, contact us with “Copyright” in the subject line.

14. SMS and Text Marketing

If you sign up for Penrose Skin text messages, you agree to receive recurring automated marketing messages at the phone number you provide.

Consent to receive text marketing is not a condition of purchase.

Message frequency may vary, and standard message and data rates may apply.

You can:

  • reply STOP to unsubscribe; or

  • reply HELP for assistance.

If you stop using or give up your phone number, you should unsubscribe first.

Mobile carriers are not responsible for delayed or undelivered messages.

Our Privacy Policy explains how we use personal information associated with text marketing.

15. Artificial Intelligence

Some customer service responses may be created by or with assistance from artificial intelligence tools.

Relevant information from your message or Order may be used to assist in preparing those responses.

A human makes decisions relating to refunds and similar customer claims.

You may ask for human assistance at any time.

16. Intellectual Property

The Site and its content, including:

  • the Penrose Skin name;

  • logos;

  • text;

  • photographs;

  • graphics;

  • product descriptions;

  • designs; and

  • other content,

belong to Penrose Skin or its licensors and are protected by applicable intellectual property laws.

Without our written permission, you may not:

  • copy or reproduce our content for commercial use;

  • sell or redistribute our content;

  • use our name or logo in a misleading way;

  • impersonate Penrose Skin; or

  • imply that you are affiliated with or endorsed by Penrose Skin.

17. Prohibited Conduct

You must not:

  • violate applicable law;

  • commit or attempt fraud;

  • use a payment method you are not authorised to use;

  • provide intentionally false information;

  • create multiple accounts, emails or identities to claim an offer, Guarantee or other once-per-household benefit more than once;

  • falsely tell a bank or payment provider that you did not place or receive an Order that you actually placed or received;

  • buy products for unauthorised resale;

  • use automated bots or scraping systems in an abusive manner;

  • upload malicious software or code;

  • bypass Site security;

  • improperly collect personal information belonging to other people; or

  • threaten, harass or abuse our staff.

Where appropriate and permitted by law, violations may result in:

  • refusal of an invalid claim;

  • cancellation of unshipped Orders with an appropriate refund;

  • account suspension;

  • restrictions on future Orders; or

  • other reasonable measures needed to protect our customers or business.

Nothing in this section removes or restricts statutory consumer rights or legitimate rights to dispute a charge.

18. Third-Party Services and Website Availability

Third parties provide certain parts of our services, including:

  • our e-commerce platform;

  • payment processors;

  • Shop Pay;

  • Klarna;

  • delivery providers; and

  • other technology providers.

Those providers may have their own terms and privacy policies that apply when you use their services directly.

We are not responsible for third-party websites linked from our Site.

The Site is provided on an “as is” and “as available” basis.

We may update, modify, suspend or remove parts of the Site.

We do not guarantee uninterrupted or completely error-free Site availability.

Any legal warranties or consumer protections that cannot lawfully be excluded remain unaffected.

19. Liability

Nothing in these Terms excludes or limits liability where the law does not allow us to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud;

  • fraudulent misrepresentation; or

  • other liability that cannot legally be excluded.

Your statutory consumer rights are not affected.

Where permitted by law, if we breach these Terms or fail to use reasonable care and skill, we are responsible for losses that were reasonably foreseeable as a result of that breach.

We are not responsible for business or commercial losses suffered by consumers, such as lost profits or lost business opportunities.

We are also not responsible for delay or failure caused by circumstances outside our reasonable control, including severe weather, transport disruption or strikes.

If such an event prevents us from shipping your Order within the applicable period and you are legally entitled to cancel, we will provide the appropriate refund.

Delayed and lost parcels are handled according to our Shipping Policy.

US Customers

To the extent permitted by the law of your state, Penrose Skin is not liable for indirect, incidental, special or consequential damages.

Where legally permitted, our total liability relating to an Order will not exceed the amount you paid for the Order giving rise to the claim.

Indemnification

To the extent permitted by law, you agree to compensate Penrose Skin for reasonable losses and costs resulting from claims caused by your intentional breach of these Terms or unlawful misuse of the Site or our products.

This provision does not apply to UK or EU consumers where such an obligation would be prohibited by law.

20. US Dispute Resolution and Arbitration

This section applies only if you live in the United States.

It applies only to disputes between you and Penrose Skin Inc.

Informal Resolution First

Before starting arbitration, email:

contact@penroseskin.store

Use “Dispute” in the subject line and include:

  • your name;

  • your Order number;

  • a description of the issue; and

  • what you would like us to do.

If we raise a dispute with you, we will follow a similar process.

Both parties agree to try in good faith to resolve the dispute informally for 30 days.

Individual Arbitration

If the dispute is not resolved, either party may begin binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs this arbitration provision.

The arbitration will be heard by one arbitrator.

The hearing may take place by video or, if you prefer and the applicable rules permit, in your county.

Fees will be allocated according to the AAA Consumer Arbitration Rules, so you will not be required to pay more than the applicable consumer filing fee.

The arbitrator may award any remedy that would be available in court for an individual claim.

Either party may instead bring an eligible individual claim in small claims court.

No Class Actions

You and Penrose Skin agree that claims will be brought only on an individual basis.

Neither party will participate as a plaintiff or class member in a class, collective or representative action to the extent permitted by law.

Jury Trial Waiver

To the extent permitted by law, both you and Penrose Skin waive the right to a jury trial for disputes covered by arbitration.

If a court determines that the class-action waiver is unenforceable for a specific claim, that claim will be decided by a court rather than arbitration.

How to Opt Out

You may opt out of this arbitration agreement within 30 days of your first Order under these Terms or, where applicable, within 30 days of receiving these Terms by email.

To opt out, email:

contact@penroseskin.store

Use “Arbitration opt-out” in the subject line and include:

  • your name; and

  • your email address or Order number.

Opting out of arbitration does not affect the rest of these Terms.

21. Governing Law and Consumer Rights

US Customers

Wyoming law governs your Order, subject to any mandatory consumer protections provided by the law of your state.

A claim that is not required to be arbitrated and is not brought in small claims court may, where legally permitted, be brought in the appropriate state or federal courts of Wyoming or your home state.

Customers Outside the US

Wyoming law governs your Order to the extent permitted by applicable law.

However, if you are a consumer outside the United States, you continue to receive any mandatory protections provided by the consumer laws of the country where you live.

Nothing in these Terms prevents you from bringing a claim in your home courts where applicable law gives you that right.

Statutory Rights

These Terms do not affect your statutory rights.

Where applicable, products must be:

  • as described;

  • of satisfactory quality; and

  • fit for their intended purpose.

If they are not, you may be legally entitled to an appropriate remedy, which may include replacement or refund.

UK and EU Customers – 14-Day Right to Cancel

If you are a consumer in the UK or EU, you may have a statutory right to cancel:

  • a one-time Order; or

  • the first Order of a Subscription,

without giving a reason.

To exercise this right, email contact@penroseskin.store within 14 days of delivery.

Our Refund Policy explains:

  • how to exercise this right;

  • how to return the products;

  • the model cancellation form;

  • return-shipping responsibilities; and

  • applicable hygiene-seal exceptions.

This statutory cancellation right is separate from our voluntary 30-Day Guarantee.

22. Changes to These Terms

We may update these Terms from time to time by posting a revised version on the Site.

The version in effect when you place an Order applies to that Order.

If you have an active Subscription and a material change affects future renewals, we will provide appropriate notice before the change takes effect so that you have an opportunity to cancel.

Changes do not apply retroactively to a renewal that has already been charged.

Changes to Section 20 do not apply to disputes that were already formally raised before the change became effective.

23. General Terms

If a court or other competent authority finds any part of these Terms invalid or unenforceable, the remaining provisions will continue to apply.

If we delay or fail to enforce a provision, that does not mean we permanently waive our right to enforce it.

We may transfer our rights and obligations under these Terms to another company where doing so does not reduce your legal rights. Where required, we will notify you.

You may transfer your rights under these Terms only with our written agreement unless applicable law provides otherwise.

Notices sent to the email address you provide to us may be treated as written notice where permitted by law.

Any provisions that by their nature are intended to continue after your Order, Subscription or account ends will survive termination, including provisions concerning payments, intellectual property, liability, disputes and governing law.

These Terms, together with the policies incorporated into them and your applicable Order confirmation, form the agreement between you and Penrose Skin concerning your Order.

24. Contact Us

If you have questions about these Terms or an Order, contact:

Penrose Skin Inc
312 W 2nd St, Unit #A2299
Casper, WY 82601
United States

Email: contact@penroseskin.store

If your question concerns an existing purchase, please include your Order number.

We aim to reply within 5 business days.

Our Contact Information page contains our additional company and contact details.